Customer Engagement

Transforming customer relationships by delivering value at every interaction.

Nowadays customers are demanding very different kinds of relationships with companies. Digital technology has intensified this massive shift in customer expectations. They expect a lot from brands and want the ultimate experience—anywhere, anytime, any way.

With every interaction, purchase, internet search, and social media comment, customers provide valuable clues about what they need and how they want to experience a product or service and buy. They expect—and deserve—a smooth, convenient experience across all channels, wherever and whenever they choose to.

The stakes are high: companies who crack the code on understanding and responding to consumers by being perceived as truly customer-centric can gain a competitive edge that helps drive down attrition, enhance loyalty, and increase sales.

Nuvem Group helps clients reinvent how they engage across the customer lifecycle and guide them through a customer-centric business transformation that truly delivers value to their customers. We enable this transformation across 4 main aspects of customer engagement: marketing, sales, commerce, and customer service.

The result: building a brand through customer experience, and cultivating profitable, lasting relationships.

How We Help Clients

We help our clients reinvent how they deliver value to their customers and guide them through a customer-led business transformation by:

  • Leveraging data that helps you better understand customers.
  • Digital marketing and use of social media.
  • Adapting sales processes to reflect market changes and customer expectations.
  • Creating the optimal marketing channel mix based on an assessment of customer wants and needs.
  • Improving collaboration between marketing, sales and service.
  • Implementing technology to enable innovative customer experiences.

Learn how we enable better customer engagements across 4 main domains: Marketing, Sales, Commerce, and Customer service.

Marketing

Improve customer acquisition, loyalty, and retention with our end-to-end solutions built to empower the modern marketer. We provide the technology tools to streamline modern marketing campaigns, so you can focus on growth and accelerating your business.

Sales

Improve the effectiveness and efficiency of your sales operations by decreasing cycle times, increasing order size, and improving close rates. We provide an unmatched combination of our full suite of CRM solutions, including strategy, custom development, and consulting services, coupled with our industry expertise.

Commerce

The transaction is the most important interaction, it’s where the user becomes a customer, and getting it right is key to a life-long valuable and valued relationship. Our commerce solutions provide businesses that next-generation shopping experience to reach users anytime, anywhere, and start that valued relationship right.

Service

Each touchpoint and interaction is an opportunity to enhance perception and improve customer loyalty. This is especially important when a customer is most in need. We help clients deliver world class service and a consistent brand experience to build stronger customer relationships.

Examples of customer experiences we’ve built.

See our customer engagement solutions in action.

Booking Platform Development: A luxury private jet booking service needed a simple booking experience for their existing legacy system. Nuvem Group transformed their sales system and delivered a new booking system that was simple yet maintained a luxurious experience for their affluent customers.

Customer Portal Development: An energy company wanted to create a customer portal as an engagement tool for their customers and show them the benefits of their energy product and all the relevant information to their smart home. We delivered a fully scalable web app that resulted in an incredibly positive customer satisfaction.

Ecommerce Website Development: A UK company hired us to develop an ecommerce platform similar to eBay that enables small businesses and entrepreneurs to establish an online presence, solving the problems of online payments and delivery.

The secret of winning customers' hearts with AI: add Human Intelligence.

Connect with Nuvem Group

Looking to build better customer relationships? Nuvem Group is a dedicated partner in transformation, helping business deliver value at every customer interaction, and driving business transformation.