LUXURY HOTEL GROUP

A mobile app can redefine a guest's travel experience.

A luxury hotel and resorts operator strives to offer the best guest experience across their properties spread out across Asia. Now with custom apps they're extending the brand’s unmatched hotel experience to mobile, making their guests’ stay even more incredible. Guests can now explore hotel information, special offers, and use premium comfort and convenience features like check-in and check-out, or order in-room dining. Also, the hotel can now uncover customer habits and behaviors, and use that data to elevate the customer engagement to new heights.

At a glance

Elevated guest satisfaction.

01

Leaner processes, increased automation, better service.

02

Increased loyalty.

03

Enhanced visibility into data.

04

"The team achieved what I thought was impossible. Together we set everything up and got us believing we run this by ourselves. Now that’s exactly what we’re doing."

– Global chief customer officer